FAQ

No. You can book directly by phone or WhatsApp. If another doctor has referred you, please bring their letter or notes.

Yes. What you share in consultation stays between you and the doctor. It is shared with others, including family, only with your consent. The only exception is where the law requires it to protect someone’s safety. Your records are stored securely, as required under the Mental Healthcare Act, 2017.

Most are not. The medicines most often used for depression and anxiety are not habit-forming. A few medicines, such as some sleeping or anxiety tablets, can cause dependence if taken for long periods. When these are needed, they are used only for a short time, and this is explained to you clearly.

Any medicine should be reduced gradually, under guidance, rather than stopped suddenly. That is about letting your body adjust safely, not about addiction.

It depends on what you are going through and how you respond. Some concerns improve over a few weeks of counselling and lifestyle change. When medicines are used, they usually take a few weeks to show their full benefit and are often continued for some months after you feel better, to prevent relapse. Your plan and its expected length are discussed with you and reviewed at each visit.

Yes, and they are welcome. A family member or friend who knows you well can help describe what has been happening. You can also ask to speak to the doctor alone for part or all of the consultation.

Yes. Children and adolescents are seen for concerns such as attention, learning, behaviour, anxiety, mood and exam stress. Parents are involved at every step, and care is planned together with the family and, where helpful, the school.

You book by phone or WhatsApp and receive a video-call link. At the time of your appointment, join from a quiet, private space with your ID and previous prescriptions ready. The consultation follows the same careful approach as an in-person visit, and your e-prescription is shared afterwards. Some situations need an in-person visit instead; see Online consultations.

If you or someone else is in immediate danger, call 112 or go to the nearest hospital emergency department. For free, confidential support at any hour, call Tele-MANAS on 14416. For an urgent but not emergency appointment, call or WhatsApp the clinic on 82172 04952. This website does not provide emergency services.